Telesales Executive - Ilkeston

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Telesales Executive - Ilkeston


Job Title: Telesales Executive

Salary: £19,760 Per Annum

Contract Type: Permanent, Full-time

Contracted hours: 40 hours per week (5 days out of 7)

Working Days: Monday to Friday

Shift Pattern: 8.30am to 5pm with a 30 minute break for lunch.

Location: Ilkeston

Benefits: View our Employee Benefits leaflet.

About Creed:
Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and in 2020 were listed by Sunday Times as one of the top 100 companies to work for, having achieved a “two star” status with best companies. Our people are committed to our values, choose their attitude and focus on the needs of the customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing.

 

Role Details:

The role of Telesales Executive is an exciting and customer focused role. In this role you will manage a daily call schedule of existing customers, take orders by phone or fax and up and cross sell where possible.

Some responsibilities of the role include: 

  • Answer incoming calls
  • Input customer orders
  • Deal with general customer enquiries
  • Liaise with other departments to resolve queries
  • Complete credit/collection requests and liaise with the relevant departments
  • Manage customer sales history and update their purchase preferences as required
  • Set up appointments for the Sales Team
  • Establish and maintain good working relationships with internal and external customers, including suppliers

 

The Ideal Candidate:

We're looking for someone with a strong desire to make a difference and go above and beyond for our customers.

It is essential that you have the following: 

  • Positive ‘can do’ attitude
  • Desire to learn new skills
  • Excellent customer service skills
  • Friendly positive attitude
  • Experience within a call centre environment

The ideal candidate will be flexible and able to work occasional additional hours, in line with business needs.

To apply for this position, please send your CV and a covering letter to jobs@creedfoodservice.co.uk detailing why you are perfect for this role and what value you can add to the business.

At this stage, we will not be accepting agency applications.

 

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age, as outlined in our equal opportunities policy.