Customer Service
WE ALL CONTRIBUTE
TO GIVING A GREAT
CUSTOMER EXPERIENCE
Our Industry Leading &
RECOGNISED
CUSTOMER
SERVICE LEVEL
We’re extremely proud that our overall service level is one of the highest in the industry at 99.3%.*, and we don’t rest on our laurels either. We are always looking at our business and the delivered foodservice marketplace in order to make sure we continue to challenge ourselves and strive to be the very best in class.
Our efforts for great service haven’t gone unnoticed by the industry. We’ve been honoured to receive two FWD (Federation of Wholesale Distributors) Gold Medals for Wholesale Service to Foodservice on multiple occasions.
*2019 Customer Service Level.


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DEDICATED TO GREAT SERVICE
Contact Our Team, They're
DEDICATED TO GREAT SERVICE
Our customer service team are available to call 08:30 - 17:00 Monday to Friday on: 01452 857555
For real time responses, please see our chat feature in the bottom right hand corner of your page to speak directly to a member of our team from 08:30 - 16:30 Monday to Friday.
Or alternatively, call us on 01452 858180 to go through to the switchboard to select your department.
Expect Great Customer Service
FROM CREED FOODSERVICE


YOUR TEAM
The majority of our customers rate their relationships with us more highly than with our competitors, highlighting the value we place on building strong, lasting connections. We prioritise fostering meaningful relationships by ensuring our customers have direct access to key contacts within our telesales and customer service teams, as well as their dedicated field sales representative.


CUSTOMER SERVICE
Our Customer Service Executives collaborate closely with our telesales and operations teams to uphold and enhance service levels for our customers. They play a pivotal role in our daily service operations, ensuring customers are kept informed by providing timely ETAs for deliveries, especially if any routes experience delays.


GREAT MINDS
Customer service goes beyond building strong relationships. Our teams possess extensive product knowledge across our entire range - from fresh butchery to frozen goods, and are always ready to assist you. Whether you need help selecting the right product for your menu, budget, or end consumer, we’re here to ensure you find the perfect solution.


RESOLUTION TIME
We strive to deliver high-quality foodservice products supported by exceptional service. However, if a product falls short of expectations or you are not completely satisfied with our service, our Customer Service Executives are committed to responding with a resolution within 60 minutes.
The Importance Of Great Service
CUSTOMER-FOCUSED EACH & EVERY DAY
Over the years as our business has grown rapidly, we’ve put the right processes, people and training in place to ensure we remain focused on great service internally between departments as well as externally to our customers and suppliers. From our customer facing and non-customer facing operational teams, to our field sales, telesales and all of our head office support teams – we all understand the importance of great service.
Each morning, we hold a ‘service circle’ meeting in our depots to bring together key people from customer service, telesales, transport, and operations to seek continuous improvement by reviewing the previous day’s performance as well as feedback from our driver debriefs.

