Offering National Coverage
Our strategically located multi-temperature distribution centres in Cheltenham, Gloucestershire, Ilkeston, Derbyshire and High Wycombe in Buckinghamshire offer national coverage across the UK to our foodservice customers in the out of home marketplace.
In 2014, we made significant investment in state of the art Voice Picking technology in our Ilkeston depot to improve order accuracy levels across over 5,700 different products. Since implementation, productivity increased by 20%, picking accuracy has increased to 99.9%, plus the operations team now have greater visibility and traceability of picking performance and goods-in service levels, all positively impacting the service level we offer to our customers.
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Offering Full Stock visibility
Our ‘real time’ stocking system gives our telesales teams and our online ordering customers full visibility of items stocked or out of stock at the point of ordering, offering customers the opportunity to select alternative products if required, and assurance that we are able to fulfil the rest of their order and dispatch it.
Each of our depots are externally accredited to the highest level with BRC and STS accreditations.
Delivery & Logistics
FLEET & TECHNOLOGY
With the majority of our customers rating their relationships with us more highly than with competitors, we know how important strong relationships are, and we do our very best to make sure that our customers build relationships with key points of contact within our telesales and customer service teams, in addition to their dedicated fieldsales contact.
Our Customer Service Executives work closely with our telesales and operations teams to maintain and improve our service levels for customers. They play a key role in our daily service circle and keep customers informed by providing ETAs for deliveries if any of our routes are running late.
Customer service doesn’t just stop at strong relationships. Our teams have vast product knowledge across our categories and will be more than happy to assist you in finding the right product for your menu, your budget and your consumer or end user.
We do our upmost to deliver quality foodservice products underpinned by excellent service, but on occasions when a product doesn’t match expectations or you aren’t entirely happy with our service, our customer service executives will come back to you within 60 minutes with a resolution.