Jobs - Customer Service Administrator - KickStart

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Customer Service Administrator - Ilkeston


Job Title: Customer Service Assistant

Salary: £12,350 Per Annum

Contract Type: Temporary, Part -time

Contracted: 25 hours per week on a 6 month Fixed Term Contract

Working Days: Monday to Friday

Shift Pattern: 5 hour shifts between the hours of 8.30am and 5pm

Location: Ilkeston

Benefits: View our Employee Benefits leaflet.

About Creed:
Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and in 2020 were listed by Sunday Times as one of the top 100 companies to work for, having achieved a “two star” status with best companies. Our people are committed to our values, choose their attitude and focus on the needs of the customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing.

 

Role Details:

Creed Foodservice are supporting Kickstart and are looking to fill two placements within our Telesales and Customer Service Team based in Ilkeston.

The role of  Customer Service Administrator will be an exciting customer focused role that will support the Telesales and Customer Service Team including Team Leaders, the Supervisor and the manager with administration. During this placement you will learn how to work in a team in an office environment, to deliver administrative support including reporting and you will have opportunities to gain experience on the phone, helping to provide customers with important information about their deliveries, take orders and liaising with other departments to find resolutions to customer queries.

 

In this role you will provide administrative support to the Telesales and Customer Service Team Leaders, Supervisor and Manager. This will include scheduling appointments, diary management, taking meeting notes, running reports, collating customer experience feedback from the team and answering calls and emails.

You will also have the opportunity to support the Telesales and Customer Service Executives by answering incoming calls from customers. When speaking to customers, your role will include to take orders by phone and input them to our system, check and confirm delivery schedules and deal with general queries which may require you to escalate to other members of the team and/or other departments to resolve.

Some responsibilities of the role include: 

  • Scheduling appointments and diary management
  • Taking meeting notes
  • Running and uploading reports from and to our internal systems
  • Collating customer experience feedback from the team
  • Answering calls and emails.

The Ideal Candidate:

To be eligible for this position you must be aged between 16 and 24, currently claiming Universal Credit and referred to us by your employability support officer. 

It is essential that you have the following: 

  • Positive ‘can do’ attitude.

  • Desire to learn new skills.

  • Friendly positive attitude.

Within this role you will gain business administration experience, develop a full understanding of Outlook diary bookings, and develop administrative, PA and Secretarial Skills. This is in addition to gaining call handling experience, learning to establish rapport over the phone, build relationships with customers and to manage internal stakeholders to get the best results for our customers.

You will also learn how to use a variety of systems including Vecta (Sales Reporting), Accord (Stock Management), Bamboo (Telephone) and Microsoft Office 365. You will also develop communication, interpersonal, stakeholder management and relationship building skills, gaining demonstrable experience maintain good working relationships with internal and external customers, including suppliers.

Apply now if you want to develop the skills and gain the experience that you need to persue a career in Sales, Customer Service, Secretarial, Business Administration or Telesales.

To apply for this position, you need to meet the eligibility criteria for Kickstart placements and be referred to us by the Department for Work and Pensions.

 

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age, as outlined in our equal opportunities policy.