Covid-19


Company Update 8

COVID-19 GUIDANCE FOR DRIVERS (UPDATED 02.10.20)

  • This guidance has been reviewed to reflect changes made by the government. We are confident that we are providing a safe working environment and that “as far as reasonably practicable” our employees and customers are not exposed to risks to their health and safety. Creed will continue to monitor the situation and any future guidance; we will then update our “ways of working”.
  • In line with government guidelines, customers will need to complete and update their own “risk assessments”. This will cover managing customers, visitors and contractors.
  • We have instructed our drivers to make deliveries consistent with our customers risk assessments, the government wording is “Providing clear guidance on social distancing and hygiene for inbound delivery drivers. Our risk assessments also state that if our drivers are “uncomfortable” with requests being made then they contact our Transport Managers for advice.
  • Our Drivers will cooperate with government guidance and provided details requested to comply with the Test and Trace.
  • Drivers are all provided with PPE and materials to clean and sanitise vehicles and are required to wear gloves and facemasks during the delivery process.
  • Drivers are provided with facemasks and these will need to be worn in all indoor settings (when inside or in an enclosed space at any and all delivery points). Drivers should also be wearing face-covering if instructed to do by any customer in any setting. Drivers will remove face coverings if asked to do so for the purpose of identification.
  • Drivers who have a medical exemption from the wearing of a facemask will carry their exemption certificate to verify this fact.
  • Our method of delivery is unchanged and is legally compliant, no changes to our HACCP and food safety process have been made. Drivers will still provide all temperature records and our customer can still carry out temperature checking.
  • Rejection of product at the point of delivery is unchanged and credit notes are still being issued.
  • Uplift of product is unchanged, the ambient product can only be returned (from prior delivery) by calling our Customer Service team. All products returned to Creed are isolated for the recommended period and checked before being resold this is in line with government guidance.
  • Signing for goods is being carried out on our “tablets”. Drivers are using gloves and we recommend our customers do the same. Customers are encouraged to use a “tablet stylus” that is provided by them.
  • Drivers have been briefed in relation to, cleaning/ handwashing/ hygiene and to maintain a 2m distance or a 1m distance with risk mitigation where 2m is not viable.
  • The company has also introduced measures to ensure we are aware of any infection within our workforce.
  • The guidance above does not supersede any legal obligations relating to food safety and health and safety we have.

Company Update 7

After further updates from the UK Government, Creed is updating our procedures in line with the updated guidance. The following areas being reviewed:

  • Further support of Test and Track for our workers and visitors to our sites
  • Our approach to discouraging shouting in our workplace
  • Indoor gatherings
  • Further ventilation requirements in our workplace
  • Local lockdown including the support of our local PHE protection team

Company Update 6

FACE MASKS COMPULSORY IN ENGLAND’S SHOPS FROM 24 JULY

With the news that face masks and coverings are to be mandatory in England’s shops from 24 July, Creed has a range of face masks and PPE to keep our customers and the people around them safe.

We currently have two types of facemasks available to our customers:

513760 – Medical IIR Face Masks**
Masks sealed in a pack of 50 for hygiene purposes.

513700 – Disposable 3 ply Face Masks
Masks sealed in a pack of 50 for hygiene purposes.

**Type IIR certified face masks are fluid-resistant

To accompany the face masks, we have a wide range of products to help you transition your business, whilst ensuring the safety of both your customers and your staff. Our product ranges include PPE, packaging & disposables and personal hygiene items.

Visit our full range to support you: https://creedfoodservice.online/reopening-for-business


Eat Out to Help Out Scheme

 

With the hospitality industry facing significant challenges ahead, some positive news was shared with the sector in July. The UK Government has announced an 'Eat Out to Help Out' scheme, with a focus to restart the economy and aid the hospitality sector. 

You can use the Eat Out to Help Out Scheme:
 
  • To offer a 50% discount, up to £10 per person, to diners for food or non-alcoholic drinks to eat or drink in.
  • To quickly and easily claim the money back from the government.
  • Alongside other deals or promotions, you are offering.

Participating establishments can offer this to their customers all day, every Monday, Tuesday and Wednesday from 3 to 31 August 2020.

In addition, the Chancellor of the Exchequer announced that there would be a six-month reduction in VAT for the hospitality and tourism sectors, from 20% to 5%. This came into place on Wednesday 15th July and will remain until January 2021.

Registration for the Eat Out to Help Out scheme is now open.

Register now: https://bit.ly/2DD1i1n

The UK Government has also released promotional material and how to use them: https://bit.ly/32fInUF


Company Update 5

SUPPORTING YOU THROUGH COVID-19

As the UK’s leading independent, family-owned foodservice wholesaler, we’re looking to support our partners as much as we can during this challenging time. With the lockdown restrictions continuing to reduce, we are gradually seeing our customers reopen their facilities and we are busily preparing for the anticipated step change of wider openings from Saturday 4th July.

In preparation for this, we have/are implementing the following procedures:

  • We are increasing our available staff in all departments and have a health and safety assessment in place for all staff returning to the company.
  • We have reviewed the updated government guidelines issued on Wednesday 24th June and are putting revised measures in place to meet those changing requirements updating our risk assessments accordingly.
  • We are prominently displaying social distance guidelines, floor markings and signage throughout all sites and we have reorganised departments and working patterns to meet requirements whilst maintaining the safety of all.
  • We are issuing updated guidelines to our drivers and to supplier delivery drivers.
  • We are working with our customers to understand their changing requirements to ensure that we are ready to meet that change.
  • Reviewing our visitor processes, in anticipation of potential customer visits, to ensure that we are maintaining a safe environment.
  • We are working with our suppliers to maintain our high availability levels.
  • We have implemented robust plans to step-up our delivery routes in-line with our customers’ needs as business sectors reopen.
  • We are here to support our customers. Our sales team is available to call and now permitted to meet with customers should they want to and if a safe environment is provided.

Company Update 4

SUPPORTING YOU THROUGH COVID-19

As the UK’s leading independent, family-owned foodservice wholesaler, we’re looking to support our partners as much as we can during this challenging time. As many of our customers look to reopen their doors over the coming weeks and months, we’re ensuring our service, product range and procedures offer the highest levels of safety to enable you to start serving your customers again.

SUPPLYING YOU SAFELY

We have taken a number of measures to ensure the safety of both our customers and our staff during these unprecedented times. We know that consumer confidence has been impacted as a result of coronavirus, and we’re doing everything we can to protect and support both our customers and your consumers.

These measures include:

  • Our delivery staff have been carefully briefed to minimise contact with yourself and your goods, where possible. Our drivers have been provided with alcohol hand gel and cleaning materials, to keep our equipment clean during every order. Rest assured, our drivers have been fully trained in relevant social distancing and hygiene measures.
  • We also adhere to a strict hygiene and cleaning routine within our warehouse and transport operations, to minimise the spread within our on-site operation.
  • We have deep cleaned all our offices and are asking our staff to continue to work from home where possible. We have also introduced a socially distanced working environment, for those members of staff who are working in the office. Strict hygiene measures have been adopted, and staff have been fully briefed on our H&S measures.
  • Our team are always on hand to help with any advice you require. Whether you’d like some support from our marketing team, to talk you through the latest trends within the current climate, or a call with our sales team to discover the best range for your new setup. Speak to your Creed Account Manager to find out more.

OUR PRODUCT RANGE

We have a wide range of products to help you transition your business, whilst ensuring the safety of both your customers and your staff.

Our product ranges include:

  • Packaging & Takeaway Solutions– Many of our customers have adapted their businesses to offer a takeaway or collection service for their consumers, so they can continue to enjoy the food they love from the comfort of their home. Our range includes a selection of market-leading packaging and disposables, including environmentally friendly cups, trays and food cartons.
  • PPE– As an employer, it’s your responsibility to ensure your staff have the correct PPE. We stock a great range, to enable you to work safely and within the current legislation. This includes gloves, masks and aprons.
  • Personal Hygiene– We know that good personal hygiene is extremely effective at protecting both yourself and others. We have a wide range of products to help prepare you for reopening, including hand sanitiser, surface cleaner and bactericidal soap.

Company Update 3

Creed Foodservice is continuing to review the COVID-19 situation hourly and is taking this issue extremely seriously, taking guidance from all available accredited external sources. As a result, we are continuing to enhance our procedures and will, of course, update you, and our teams, regularly.

As a foodservice wholesaler, providing services to a wide range of customers, we continue to review their needs and how we can support them through this challenging time. We remain confident that working together we can continue to meet their changing requirements.

We, like you, take the health and safety of our employees very seriously and will work with you to minimise any potential disruption to the continuity of supply, finding a safe solution to deliver your needs and requirements. We have taken steps to ensure we observe government recommendations for the safety of our employees and regular communication processes are in place.

We have launched our click and collect service to provide online food supplies for local communities, providing a much-needed food offering from each of our depots in an environment where risk is reduced. Our robust food safety management, incident management and product recall procedures remain in place and can be initiated in response to any changes in advice about the movement of food products, should the need arise.

Our commitment to ‘Believe in More’ has remained at the forefront of our decisions and our people have been great in supporting the changes we have made and continue to support our company in whichever way they can. We owe a huge thanks to them.


Company Update 2

SUPPORTING YOU THROUGH COVID-19

Creed Foodservice is continuing to review the COVID-19 situation daily and is taking this escalating issue extremely seriously, taking guidance from all available accredited external sources. As a result, we are continuing to enhance our procedures and will, of course, update you and our teams regularly.
As a foodservice wholesaler, providing services to a wide range of customers, including care homes, hospitals, nurseries, schools, cafes and restaurants, it is essential that in these challenging times we can meet the needs of all our clients, whilst maintaining our high levels of service and product availability. We remain confident that we will continue to supply all our clients.

Creed Foodservice maintains a robust food safety management system which has been certified by BRC and STS for Storage and Distribution. Incident management and product recall procedures are in place and can be initiated in response to any changes in advice about the movement of food products, should the need arise.
If your Company becomes affected by the Coronavirus and must ‘lock-down’, please let us know as a matter of urgency. We like you, take the health and safety of our employees very seriously and will work with you to minimise any potential disruption to the continuity of supply should this happen, finding a safe solution to deliver your needs and requirements.

As the Government has acknowledged an increase in Coronavirus cases will increase and I share with you several key measures Creed have put in place already across our 3 sites. These additional steps aim to protect the ongoing well-being of all our employees and allow the business to continue to operate as normally as possible.

These include:

  • The Exec team are reviewing the situation daily.
  • All staff are continually briefed through ongoing internal communication processes.
  • We have increased the awareness of employee’s personal hygiene in line with the Government guidelines and increased our office, warehouse and vehicle cleaning schedules.
  • All non-essential meetings and training events have been postponed and only essential visits to our sites are now taking place.
  • Our sales team will no longer visit care home customers unless there is a prior customer request.
  • All employee holiday destinations are monitored and recorded with a strict return to work policy in place.
  • In line with our Health and Safety Policy, we have conducted several Risk Assessments to minimise further the risk of infection within the workplace and communicated these accordingly.
  • We have and will continue to review our Business Continuity Plans to ensure they are robust and appropriate for any future challenges.
  • We have adopted a no close contact approach which includes no handshaking or hugging
  • We have implemented a Working from Home Policy, greatly reducing the number of people on site whilst ensuring we still have all business requirements met.

For further information visit NHS UK for coronavirus health information and advice. See the government response to coronavirus on GOV.UK.


Company Update 1

SUPPORTING YOU THROUGH COVID-19

As a company, we are continuing to review the situation daily, and we will continue to enhance our procedures and update you and our teams accordingly. We are monitoring whether we should be reducing attendance at meetings both internally and externally, reducing visitors to our sites and we have increased all hygiene practices. External communication to our clients, suppliers and contractors is under daily review in line with our Business Continuity Plans.

There are currently several countries where there is a higher chance of coming into contact with someone with coronavirus and this is being continually updated by the Government. We have now introduced a return to work from the holiday process to work alongside our return to work from sickness process to ensure we are aware of any risks as countries affected increase. All our team have been reminded to brief the manager of their overseas holiday arrangements and in keeping with our standard policy, report any infectious illness that they may be experiencing symptoms of or may have come in to contact with. All our team have been reminded of the need for high standards of personal hygiene, including the regular washing of hands with soap and hot water and the use of hand gels provided with an internal poster campaign to heighten awareness.

With these plans in place and a continual review of our own and possible agency staff requirements, we remain confident that we will continue to deliver our high levels of service to all our clients.

Creed Foodservice maintain a robust food safety management system which has been certified by BRC and STS for Storage and Distribution. Incident management and product recall procedures are in place and can be initiated in response to any changes in advice about the movement of food products, should the need arise.

Creed are in regular contact with our supply partners, particularly those in Europe and Asia where the Covid-19 outbreak poses any potential disruption to our supply chain.

Potential factors that could impact our and other wholesalers supply chains are:

  • Quarantine of workforce and/or manufacturing site.
  • Limited availability of ingredients for manufacturers.
  • Hauliers restricting area’s they will operate in.
  • Delays on deliveries due to increased border checks.

We are working with our suppliers for regular updates of any potential issues and we do not anticipate any disruption to supply currently; however, we are working with higher risk suppliers to increase their UK stock holding where possible. Should any of our products become unavailable this will be clearly communicated along with suitable alternatives, if available.

As you are aware the government statements are changing all the time and you can be assured, we are monitoring this daily and will keep you updated on significant changes to the above position.


Need more information?

Speak to one of our team