Customer Service Executive

At Creed Foodservice, we believe a great workplace starts with great people. Our teams are at the heart of everything we do, bringing passion and expertise to deliver top-quality food products to chefs and caterers across the UK. As part of the Country Range Group, we’ve been making a difference in the food industry since 1972.

With distribution centres in Cheltenham, Ilkeston, and High Wycombe, we ensure reliable service nationwide. We’re proud to be a Living Wage accredited employer and were recognised as one of the Top 75 Best Companies to Work For in 2023. If you’re looking for a workplace that values its people and offers real opportunities to grow, Creed is the place to be!

Role Details

As a Customer Service Executive at Creed Foodservice you will provide support to our customers and the day to day duties of the role are to co-ordinate and manage the customer service administration.

Some responsibilities of the role include:

• To liaise with the Telesales and Transport teams to organise ETA’s and re-deliveries, utilising Pro-Track
• Calling customers with late route information and updating Vecta
• Calling priority customers to ensure that we are delivering quality
• Liaising with Inventory and calling customers from NATOP’s report (capturing sales where possible)
• Dealing with Customer ad-hoc queries and complaints
• Attend Service circle with data from previous day’s activities
• Complete credit/collection requests and liaise with the relevant people
• Manage the priority accounts for own depot. Daily report and follow up calls
• Establish and maintain good working relationships with internal and external customers, including suppliers.

The Ideal Candidate

• A keen interest in food, product knowledge and awareness.
• Enthusiastic, Proactive, self-motivated individual with a desire to learn and progress.
• Excellent written, verbal, numerical and analytical skills.
• The ability to learn new systems quickly.
• Excellent attention to detail and methodical approach to work.
• Excellent computer skills, including intermediate excel, the ability to pick up new systems quickly and ideally experience working with Vecta, Accord or similar.
• Excellent communication, interpersonal, and relationship building skills.
• A degree level qualification or experience working within a busy administration role would be desirable.
• Good presentation skills and experience delivering presentations and preparing business documentation.

What you get in return:

• Competitive salary
• Training and development and career progression opportunities.
• Recognition for doing a great job and going the extra mile from customers, your department and the rest of the business.
• Respect and support from your team, supervisors and managers.
• 33 Days of annual leave per year.
• Life insurance for 2 times your annual salary.
• Employee discount on purchases and regular special offers for staff.
• Access to an online discount portal, providing discounts for gyms, the cinema, supermarkets, high street retailers, cashback for changing your electricity supplier and much more helping you to save money on purchases that you would ordinarily make.
• Employee assistance programme that offers confidential support and advice which includes free access to legal advice, wellness programmes and much more.
• Auto-Enrolment Pension Scheme.

Creed also offer employees the opportunity to join our Savings Scheme, join the Staff Lottery to support our selected charities and be in with the chance of winning £250 each month, an additional day off each year which you can use to help a charitable cause of your choice and much more. We are also a Living Wage Foundation accredited employer.