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Online Help


Frequently Asked Questions

Below are a range of questions we’re frequently asked by our customers, with some helpful tips and answers. Please review these before getting in touch with our Customer Services team, as they're designed to make your online shopping experience as pain free as possible.

 

If you have any questions that can't be answered below, please speak to our team on 'Live Chat' or give us a call.

Registration & Login


How do I become a customer?
To become a customer, simply fill in the customer registration form. A member of our team will be in touch to discuss your specific needs as soon as possible.

How do I reset my password?
If you have forgotten your password, or need to reset it for any reason, simply click forgotten password on the login page.

I haven't received a welcome email?
Please check your junk mail to see if the email is in there. If not, please contact our Customer Services team via Live Chat.

Can I set up multiple logins?
Yes, you can have multiple logins for a site and logins linked to different trading accounts too. Please contact your Creed representative to set this up for you.

Can we set up Head Office logins?
Yes, we can set up Head Office logins for you to view all branch accounts together. Please contact your Creed representative to get started.

All About 'Products'


I can't find a product?
There are several ways to search for a product. Use the category menus on the home page or simply type what you are looking for in the main search bar. If you are struggling to find a specific product please use the Live Chat tool and one of our advisers will assist you with your search.

Where can I view my 'Favourites'?
You can view your favourites within the 'My Account' section of the site. Find this by clicking on the person icon in the top right-hand side of your screen and then selecting ‘Favourites’ from the drop down menu.

Where can I get nutritional and allergen information?
You can find this information on the packaging, as well as on our website product page. Allergen icons can be found under the product description and towards the bottom of the page you can view a comprehensive list of allergens and nutritional information with the option to download the full data in PDF format. If you need something specific please chat with one of our advisers using the Live Chat tool.

Whilst every care has been taken to ensure information is correct, this data has been supplied by the manufacturer and is for general information purposes only. Creed Foodservice does not manufacture the product, nor is responsible for the accuracy or completeness of this data. To ensure that you have the most up-to-date information please check the product label on delivery.

When is the stock allocated to my order?
Stock allocation is based on the delivery day and currently stock is allocated to your order two days prior to delivery. We do our best to minimise any items that are Out of Stock at the time of your delivery and apologise in advance if this does happen.

Will stock be held for me when I place products in my basket?
The site has live stock values and stock is allocated to your order when it is processed at the checkout.

There is a substitution on a product I want to order. What does this mean?
A substitution is offered when an item is out of stock. We've tried to match this substitute as closely as possible to the product you originally planned to add to your order.

When I login I can't see your full range of products?
Your account may be restricted to your agreed buying list. Please contact your Creed representative to discuss the product range available to you.

Can I be notified when an item is back in stock?
We currently don't have an automated system for this. please contact our Customer Services team via Live Chat.

Shopping Basket & Checkout


How do I view all products in my basket?
Look in the top right-hand corner of your screen to find the basket icon. Click on this and the products in your basket will drop down. Remember to click ‘Show more items’ if you can’t see all of your products on the first scroll.

How do I amend products after I have added them to my basket?
Navigate to your basket (see how to do this in within the answer above). To delete an item from your order, you can either click on the Bin icon, or select ‘Proceed to Checkout’. Once you’re on the checkout page, you can remove items from your basket, amend the quantities of the items you’ve placed in your basket, or change any line messages.

Document

All About 'My Account'


Where can I view previous orders?
You can view all of your previous orders within the 'My Account' section of the site. Find this by clicking on the person icon in the top right-hand side of your screen and then selecting ‘My Account’ from the drop down menu.

Can I reorder products from a previous order?
Yes, find the order you'd like to place again within the 'My Account' Section of the site. There is an option next to the order to select 'reorder'. Click on 'reorder' and the items will be added to your basket. Remember, you still need to check out as normal.

Can I amend my delivery days?
Please speak to our Customer Services team to amend your order or your delivery days. Either, use the Live Chat option, or give us a call on 01452 857 555