Job Title: Warehouse Administrator (Nights)

Contract Type: Permanent,  Full-time 

Salary: £27,000.00 per annum

Contracted hours: 

40 hours per week 

Working Days: Monday to Friday

Shift Pattern:  8 Hour Shifts, 17:00 - 01:30

Location: High Wycombe

Benefits: View our Employee Benefits leaflet.

Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and in 2020 were listed by Sunday Times as one of the top 100 companies to work for, having achieved a “two star” status with best companies. Our people are committed to our values, choose their attitude and focus on the needs of the customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing.

As a Warehouse Administrator supporting the nights team you will contribute to achieving service levels of 99%+ through efficient management of warehouse administration and the debrief, dekit and office support for our nightshift delivery routes.

Some responsibilities of the role include: 

• Demonstrate a positive, customer-focused, and professional approach.
• Contribute to a diverse, inclusive, solutions-oriented, and customer service focussed culture through coaching and mentoring the team and encouraging two-way communication.
• Demonstrates professionalism and deliver an awesome customer experience to both internal and external customers.
• Maintain effective communication with the nightshift management and delivery teams to ensure customer expectations can be proactively managed and that priority drops always reach their destination when challenges arise.
• Update customer records to ensure that useful information is available to drivers covering allocated routes (e.g what three words) for delivery points.
• Ensure all signatures are/evidence is collected on paperwork/EPOD System, VC40 and temperature sheets.
• To promote the company and do everything possible to enhance the company’s image through appearance and behaviour.
• Maintain vehicle appearance in line with company policies.
• Prepare all necessary paperwork for the night shift including pick lists.
• Raise any issues, where necessary with the warehouse and transport management teams.
• Complete de-brief and de-kit of drivers. To include cage checks, meat boxes, and cleanliness of the vehicle’s Fridge, Freezer, and Cab and to identify and carry out further actions (e.g stock returns) where required.
• Provision and maintenance of complete, accurate and up to date customer related information.
• VOR Reports and maintenance of the VOR Update and Wash logs and overtime sheet.
• Other duties as required including picking, loading, and supporting vehicle checks.
• Provide cover for the Drivers mate role during periods of absence.
• Demonstrate commitment to and support our Environmental, Social and Governance goals in how daily tasks and responsibilities are carried out.
• Share and promote best practice and adherence to Cyber essentials standards.
• Ensure data integrity, security, and compliance with regulatory requirements.
• To disclose any evidence of product safety, legality, quality, or integrity issues.
• To report all accidents and promote best practices in Health and Safety and contribute to ensuring a safe working environment for all employees, workers, and visitors on site.

Essential

• Strong I.T and administration skills, numeracy, and a good level of English.
• Customer service focus, excellent communication, interpersonal, relationship building, and stakeholder management skills.
• An action-oriented individual, who is solutions focused, can manage multiple priorities, and deliver results on time.
• A good team player, with attention to detail and good problem-solving skills that follows processes in place and prioritises business improvement.
• Experience working in a Warehouse, Transport or Logistics environment in an administrative capacity.

Desirable

• Experience working within the Foodservice sector, or other similar operation.
• Experience in the debrief and de-kit of delivery drivers.
• Experienced using EPOD, WMS and routing applications.