Job Title: National Account Executive

Salary: Up to £25,000 (Depending on Experience)

Contract Type: Permanent, Full-time

Contracted hours: 40 hours per week (5 days out of 7)

Working Days: Monday to Friday

Shift Pattern: 8 Hour Days

Location: Cheltenham

Benefits: View our Employee Benefits leaflet.

Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and in 2020 were listed by Sunday Times as one of the top 100 companies to work for, having achieved a “two star” status with best companies. Our people are committed to our values, choose their attitude and focus on the needs of the customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing.

The National Account Executive will support the delivery of excellent insight and customer satisfaction to customers with a turnover in excess of £1m operating across over c 500 nationwide sites. They will support the National Account Manager, Senior National Account Executive and National Account Executive with diary management, reports, scheduling, project management and administration to ensure that customer requirements are met and exceeded, on time, accurately and with excellent presentation. In this role you will need to build, maintain and improve relationships with all internal and external stakeholders to help drive business improvement, support the Head of Sales - National and contribute to the delivery of the National Sales Strategy.

Some responsibilities of the role include:

•  Create and maintain accurate and up-to-date customer records with activities aligned to each
  accounts joint business plan.
• Support customer visits by preparing relevant documentation including agendas, presentations, reports, insight data, allergen and nutrition information and tasting notes.
• Support the new product listing process and work with supply chain to monitor out of stocks and manage communication with customers ensuring excellent customer service.
• Track and manage customer product delists and product replacements.
• Improve customer satisfaction levels by documenting customer complaints, investigating challenges, propose solutions, and ensuring that follow-up takes place.
• Regularly update customer contracts, order forms and other customer and sales information on both 
  internal and external systems.
• Complete, maintain and update accurate Product Data Sheets for customers and utilise a full understanding of these and bespoke customer ordering systems to resolve any issues, develop, improve, and manage bespoke customer ordering systems efficiently.
• Set up new accounts, manage product quotes, KPI reports and sample requests.

We're looking for a driven individual with excellent interpersonal, relationship management, stakeholder engagement and influencing skills who has experience within Sales and Sales Support, Ideally gained within the Foodservice Sector and National Accounts.

The ideal candidate:

Essential

• Strong I.T and administration skills, numeracy, and a good level of English.
• Customer service focus, excellent communication, interpersonal, relationship building, and stakeholder management skills.
• An action-oriented individual, who is solutions focused, can manage multiple priorities, and deliver results on time.
• A good team player, with attention to detail and good problem-solving skills that follows processes in 
  place and prioritises business improvement.
• Intermediate excel skills.
• Organised, planned, self-motivated and able to work to targets, deadlines and under pressure.
• The ability to pick up new systems quickly.
• Passion for food and excellent product knowledge and awareness.
• Sound commercial awareness and business acumen.

Desirable

• The ability and confidence to negotiate.
• Experience working within a telesales, customer service or supply chain role within the foodservice sector.
• Experience using reporting and procurement systems, business information and SharePoint