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Job Details

Job Title: Customer Service Executive

Salary: £11,072.88 Per Annum

Contract Type: Part-time

Contracted hours: 20 hours per week (5 days out of 7)

Working Days: Monday to Friday

Shift Pattern: 8.30 am to 12.30 pm

Location: Ilkeston

Benefits: View our Employee Benefits leaflet.

About Creed

Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and in 2020 were listed by Sunday Times as one of the top 100 companies to work for, having achieved a “two star” status with best companies. Our people are committed to our values, choose their attitude and focus on the needs of the customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing.

Role Details

The day to day duties of the role are to co-ordinate and manage the customer service administration.

Some responsibilities of the role include: 

  • To liaise with the Telesales and Transport teams to organise ETA’s and re-deliveries, utilising Pro-Track
  • Calling customers with late route information and updating Vecta
  • Calling priority customers to ensure that we are delivering quality
  • Liaising with Inventory and calling customers from NATOP’s report (capturing sales where possible)
  • Dealing with Customer ad-hoc queries and complaints
  • Attend Service circle with data from previous day’s activities
  • Complete credit/collection requests and liaise with the relevant people
  • Manage the priority accounts for own depot. Daily report and follow up calls
  • Establish and maintain good working relationships with internal and external customers, including suppliers.

The Ideal Candidate

We're looking for someone with a strong desire to make a difference and go above and beyond for our customers.

It is essential that you have the following: 

  • Positive ‘can do’ attitude
  • Desire to learn new skills
  • Excellent customer service skills
  • Friendly positive attitude
  • Good IT Skills
  • Experience working within a call centre environment

The ideal candidate will have the flexibility to work paid overtime in line with the business needs.

Creed Careers


To apply for this position, please send your CV and a covering letter to detailing why you are perfect for this role and what value you can add to the business.

At this stage, we will not be accepting agency applications.


We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age, as outlined in our equal opportunities policy.