We pride ourselves on being more than just a foodservice provider, working closely with our customers to help them reach their goals and offer solutions to challenges they may face. Read the case studies below to see examples of how we support our customers, presenting us with their challenge and the solution we proposed for them.

"We have been really pleased with the results since trading with Creed. The handover from our previous suppliers was very smooth, which helped us to get off to a good start.

Our account manager is constantly working with our chefs and teams to improve the high-quality service that we already receive. Castle Rock have made good cost savings across the board whilst not lowering our quality offering. Their product range is vast, but Creed is still happy to increase their range to fit in with what our pubs require and provide. They help with menu planning, product innovation and ensuring we are getting the best price compared to their competitors. Castle Rock highly recommend Creed for anyone with similar catering supply needs."

“From the moment the tender was issued the Creed team were professional and “on it”. Their engagement was second to none, they were professional and dedicated throughout. The biggest thing noticeable to the Center Parcs team was the passion every employee showed throughout the process from the store’s personnel in depots to the account managers and the Senior leadership team.

They hit every milestone on the mobilisation plan. The back of house systems work was impeccable with over 900 products resourced, coded and allergen checked in record time. Where a product was not suitable for our dietary needs an alternative was quickly found and replaced.

On go live all villages noticed was a different lorry turning up at the store’s doors with slightly different boxes but with better product availability and service. Systems are talking to each other, and payments and orders are being processed on a daily basis. Service levels are above 98% - life is good.

It was a major risk to our business changing such a critical supplier weeks before we enter our peak summer holiday trading. A phrase which was used by our board was that this change was “like having open heart surgery on our business whilst the patient was still awake.” I am pleased to say this surgery was a total success.”

"Throughout the time we have partnered with Creed they have been instrumental in allowing our expansion across the country. They have taken the time to understand our business operating model, our culture, and our future development plans, constantly evolving to meet those needs. We fundamentally wouldn’t have been able to grow our business to the levels we now enjoy without our key partners and Creed are right at the top of that list. Communication is open, honest and we operate with a win/win mentality ensuring a long and prosperous future working relationship. Through all the challenges of the last 4 years we have never had to worry about support or slipping KPI issues and that has been tremendously reassuring as a large restaurant operator."

“Creed have always gone above and beyond to support us, proving that they are more than just our foodservice provider. We have always had great account management support and excellent customer service, the team are always able to answer any queries, the work that they continue to do for us proves that they are a company that really do care.”

"We were looking to open a new sandwich outlet to allow students to customise their meal depending on their preferences. Creed hosted an Innovation Day for us, where the team delivered on our brief and presented back Sub Club. Creed understood our vision and had fantastic insights and ideas. The support Creed provided from staff training and demonstrations to explaining how operationally the solution would work was fantastic. The sub solution has gone live at our South Kensington campus and has been very well received among both students and staff!”

"A key criterion for us when selecting the right supplier was on the overall experience. Creed really impressed us with their customer service, delivery commitments, reliability and responsiveness. Since starting with Creed we have been over the moon! We have stringent set times that food has to be delivered by, 9 times out of 10 Creed are early! The rapport that we have with the delivery team is superb if we are not in the kitchen when delivery is being made the driver will always put away the frozen goods whilst he is waiting for us to check it in, this is another excellent example of the high level of service Creed offers."

"Our commitment to healthy eating for young children stems from the belief that it is essential to provide the right nutrition to ensure our children grow and develop well whilst in our care. Using a single supplier like Creed Foodservice for our frozen, fresh, grocery, chilled and butchery foods has allowed Toad Hall to be sure of the quality and provenance of all products delivered.

A traceable supply chain is a priority for us, hence the importance of working with a wholesaler like Creed with similar values, who is able to offer meat for example from assured sources. Parents have the reassurance that the nursery only uses Red Tractor Farm Assured meats, RSPCA Assured meats, Marine Stewardship Council (MSC) certified sustainable seafood, organic milk and free-range eggs – all supplied through Creed.

Ensuring that our food deliveries are controlled is essential not just from a cost perspective. With Creed, we have reliable deliveries, and we know exactly where the food we order has come from. I firmly believe that excellent childcare is about producing well rounded and confident children who are keen to learn and this can only happen if a child is well-fed and happy."