COMPANY UPDATE 3 – (03/04/2020)

Creed Foodservice are continuing to review the COVID-19 situation hourly and are taking this issue extremely seriously, taking guidance from all available accredited external sources. As a result, we are continuing to enhance our procedures and will of course update you, and our teams, regularly.

As a foodservice wholesaler, providing services to a wide range of customers, we continue to review their needs and how we can support them through this challenging time. We remain confident that working together we can continue to meet their changing requirements.

We, like you, take the health and safety of our employees very seriously and will work with you to minimise any potential disruption to the continuity of supply, finding a safe solution to deliver your needs and requirements. We have taken steps to ensure we observe government recommendations for the safety of our employees and regular communication processes are in place.

We have launched our click and collect service to provide online food supplies for local communities, providing a much needed food offering from each of our depots in an environment where risk is reduced. Our robust food safety management, incident management and product recall procedures remain in place and can be initiated in response to any changes in advice about the movement of food products, should the need arise.

Our commitment to ‘Believe in More’ has remained at the forefront of our decisions and our people have been great in supporting the changes we have made and continue to support our company in whichever way they can. We owe a huge thanks to them.

Company Update – 2 (13/03/2020)

Creed Foodservice are continuing to review the COVID-19 situation daily and are taking this escalating issue extremely seriously, taking guidance from all available accredited external sources. As a result, we are continuing to enhance our procedures and will of course update you and our teams regularly.
As a foodservice wholesaler, providing services to a wide range of customers, including care homes, hospitals, nurseries, schools, cafes and restaurants, it is essential that in these challenging times we can meet the needs of all our clients, whilst maintaining our high levels of service and product availability. We remain confident that we will continue to supply all our clients.

Creed Foodservice maintain a robust food safety management system which has been certified by BRC and STS for Storage and Distribution. Incident management and product recall procedures are in place and can be initiated in response to any changes in advice about the movement of food products, should the need arise.
If your Company becomes affected by the Coronavirus and must ‘lock-down’, please let us know as a matter of urgency. We like you, take the health and safety of our employees very seriously and will work with you to minimise any potential disruption to the continuity of supply should this happen, finding a safe solution to deliver your needs and requirements.

As the Government has acknowledged an increase in Coronavirus cases will increase and I share with you several key measures Creed have put in place already across our 3 sites. These additional steps aim to protect the ongoing well-being of all our employees and allow the business to continue to operate as normally as possible.
These include:

  • The Exec team are reviewing the situation daily.
  • All staff are continually briefed through ongoing internal communication processes.
  • We have increased the awareness of employee’s personal hygiene in line with the Government guidelines and increased our office, warehouse and vehicle cleaning schedules.
  • All non-essential meetings and training events have been postponed and only essential visits to our sites are now taking place.
  • Our sales team will no longer visit care home customers unless there is a prior customer request.
  • All employee holiday destinations are monitored and recorded with a strict return to work policy in place.
  • In line with our Health and Safety Policy we have conducted several Risk Assessments to minimise further the risk of infection within the workplace and communicated these accordingly.
  • We have and will continue to review our Business Continuity Plans to ensure they are robust and appropriate for any future challenges.
  • We have adopted a no close contact approach which includes no handshaking or hugging
  • We have implemented a Working from Home Policy, greatly reducing the number of people on site whilst ensuring we still have all business requirements met.

For further information visit NHS UK for coronavirus health information and advice. See the government response to coronavirus on GOV.UK.

Company Update – 1

As a company we are continuing to review the situation daily, and we will continue to enhance our procedures and update you and our teams accordingly. We are monitoring whether we should be reducing attendance at meetings both internally and externally, reducing visitors to our sites and we have increased all hygiene practices. External communication to our clients, suppliers and contractors is under daily review in line with our Business Continuity Plans.

There are currently several countries where there is a higher chance of coming into contact with someone with coronavirus and this is being continually updated by the Government. We have now introduced a return to work from holiday process to work alongside our return to work from sickness process to ensure we are aware of any risks as countries affected increase. All our team have been reminded to brief their manager of their overseas holiday arrangements and in keeping with our standard policy, report any infectious illness that they may be experiencing symptoms of or may have come in to contact with. All our team have been reminded of the need for high standards of personal hygiene, including the regular washing of hands with soap and hot water and the use of hand gels provided with an internal poster campaign to heighten awareness.

With these plans in place and a continual review of our own and possible agency staff requirements, we remain confident that we will continue to deliver our high levels of service to all our clients.

Creed Foodservice maintain a robust food safety management system which has been certified by BRC and STS for Storage and Distribution. Incident management and product recall procedures are in place and can be initiated in response to any changes in advice about the movement of food products, should the need arise.

Creed are in regular contact with our supply partners, particularly those in Europe and Asia where the Covid-19 outbreak poses any potential disruption to our supply chain.

Potential factors that could impact our and other wholesalers supply chains are:

  • Quarantine of work force and / or manufacturing site.
  • Limited availability of ingredients for manufacturers.
  • Hauliers restricting area’s they will operate in.
  • Delays on deliveries due to increased border checks.

We are working with our suppliers for regular updates of any potential issues and we do not anticipate any disruption to supply currently; however, we are working with higher risk suppliers to increase their UK stock holding where possible. Should any of our products become unavailable this will be clearly communicated along with suitable alternatives, if available.

As you are aware the government statements are changing all the time and you can be assured, we are monitoring this daily and will keep you updated on significant changes to the above position.