We all contribute to giving our customers a great customer service experience
Our industry leading and recognised customer service level
We’re extremely proud that our overall service level is one of the highest in the industry at 99.3%.* And we don’t rest on our laurels either. We are always looking at our business and the delivered foodservice marketplace in order to make sure we continue to challenge ourselves and striving to be the very best in class.
Our efforts for great service haven’t gone unnoticed by the industry. We’ve been honoured to receive two FWD (Federation of Wholesale Distributors) Gold Medals for Wholesale Service to Foodservice in both 2014 and 2011. Click here for more information on our accreditations and awards.
*2015 Customer Service Level.
Expect great customer service from Creed
With the majority of our customers rating their relationships with us more highly than with competitors, we know how important strong relationships are, and we do our very best to make sure that our customers build relationships with key points of contact within our telesales and customer service teams, in addition to their dedicated fieldsales contact.
Customer service doesn’t just stop at strong relationships. Our teams have vast product knowledge across our categories and will be more than happy to assist you in finding the right product for your menu, your budget and your consumer or end user.
Customer Service Executives at each depot
Our Customer Service Executives work closely with our telesales and operations teams to maintain and improve our service levels for customers. They play a key role in our daily service circle and keep customers informed by providing ETAs for deliveries if any of our routes are running late.
Our 60 minute resolution time
We do our upmost to deliver quality foodservice products underpinned by excellent service, but on occasions when a product doesn’t match expectations or you aren’t entirely happy with our service, our customer service executives will come back to you within 60 minutes with a resolution.
Customer focused each and every day
Over the years as our business has grown rapidly, we’ve put the right processes, people and training in place to ensure we remain focused on great service internally between departments as well as externally to our customers and suppliers. From our customer facing and non-customer facing operational teams, to our field sales, telesales and all of our head office support teams – we all understand the importance of great service.
Each morning, we hold a ‘service circle’ meeting in our depots to bring together key people from customer service, telesales, transport, and operations to seek continuous improvement by reviewing the previous day’s performance as well as feedback from our driver debriefs.