We have recently been confirmed as National Trust’s foodservice partner of choice for the next five years. The news came after a comprehensive tender process spanning several months.
Our family-owned wholesale business, which employs a 330 strong workforce at our Gloucestershire, Derbyshire and Buckinghamshire distribution centres, will service every National Trust site that offers a tea room, café or restaurant facility across the country.
We share similar values and ethos with the National Trust, and one of the key reasons we successfully retained the notable contract is a shared focus on people. Both Creed and the Trust successfully recruit people who truly believe in what their respective organisations stand for.
The hard work that all our staff put in and the service levels consistently delivered, hugely contributed to the National Trust regarding us as a valuable and extremely reliable partner.
Rob Owen, our Executive Development Chef has developed a great working relationship with Clive Goudercourt, Development Chef for the National Trust.
The Trust has a well-defined and very specific product sourcing criteria which all suppliers and products must meet. Rob has a clear understanding of this which enables him to work with Clive to select appropriate ingredients for the Trust and through careful sourcing bring innovation and creativity to existing menus.
Key to the execution of the Trust’s catering strategy is its very own back of house ‘Cookbook’. Rob supports the development of some of the dishes, which are then practiced, trialled and photographed at regional training days held with the Trust’s regional trainers. This often takes place in Creed’s very own Development Kitchen at Creed’s head office facility in Cheltenham.
This Chef to Chef approach has been instrumental in driving compliance to the Trust’s catering strategy and the Trust has achieved Soil Association’s Food for Life catering mark at 140 of its places.
Clive Goudercourt, Development Chef, National Trust commented:
“Rob tirelessly gives his time to ensure that as a customer I get what I need and am looked after. I’ve been able to utilise Rob’s skills and passion for food and recipe creation on numerous occasions, whether working on a Christmas menu and all associated ingredients or simply checking if a particular ingredient is available. From being able to have products presented to me to tasting sessions, Rob has always delivered excellent customer service and I’ve always been very satisfied with the outcome.”
In addition to chef collaboration and menu development, as a trusted partner Creed adds value and supports the National Trust wherever possible. A good example of this is the assistance we gave during BBC Countryfile Live last year. Creed supported the supply chain and loaned the National Trust an 18 tonne chilling facility for use at the event! This year our support extends, with Creed staff taking an active role and attending the event for event support.
Philip de Ternant, Managing Director added:
“Successfully securing the National Trust account for the next five years is a huge testament to the hard work and dedication of our entire team.
It’s hugely gratifying to know that our great service and ‘believe in more’ attitude, coupled with a competitive offer of course, secured and retained this prestigious and highly valued account.
As a partnership we’ve been focused on helping the National Trust deliver their key strategies and plans and we’re looking forward to further developing future growth for both organisations over the next five years.”